Payments and payouts

For shoppers: paying on Yamunaa

• Prices and charges are shown in your local currency, based on your delivery country.
• Pay with credit and debit cards, local payment methods such as UPI, wallets and bank transfers, Yamunaa Money, or pay on delivery where it is offered. The methods you see depend on your country.
• Card details are handled by our payment partners and tokenised as card networks and local regulators require, such as the RBI in India. Yamunaa never stores your full card number.
• Pay on delivery may not be available for high value orders, some postcodes or PIN codes, or some countries.
• Yamunaa Money can be used only on Yamunaa and cannot be transferred or withdrawn as cash, except for refunds as allowed by local e-money rules.

For sellers: the 7 day payout cycle

• Payouts run every 7 days, on Wednesday, for all orders that became eligible since the last payout.
• Quick orders become eligible 2 days after delivery. Marketplace orders become eligible the day after their return window ends.
• Money reaches your verified bank account within 1 working day of the payout run.
• Top Seller accounts move to a 3 day cycle.
• Your statement in Seller Hub lists every order, fee, tax collected or withheld, refund and adjustment.

Taxes

• Taxes are called by their local name, such as VAT, GST or sales tax, and are included in prices or shown at checkout as each country requires.
• Where a country makes marketplaces collect or withhold tax, Yamunaa does so and files the returns. For example, we collect VAT on some sales into the UK and EU, collect sales tax in US states with marketplace facilitator laws, and in India collect TCS under GST and deduct TDS under the Income Tax Act. You can see and download certificates and reports in Seller Hub.
• You are responsible for your own tax registrations and returns, such as VAT, GST or sales tax, and your income tax, in every country where you have to file.
• Invoices to shoppers are issued in your name, with your tax registration number, such as a VAT number or GSTIN.

When payouts are held

• New sellers: first payout 14 days after first delivery, while we confirm the account.
• An unusual spike in orders, refunds or complaints, while we review.
• Bank details changed in the last 72 hours, until confirmed.
• Five strikes on the strike ladder: up to 90 days.
• Severe violations such as fraud or counterfeits: up to 180 days, used first to refund shoppers.
• A legal order from a court, tax authority or law enforcement.

We always tell you in Seller Hub why a payout is held, how much is held and when we expect to release it.

Examples