Shipping and delivery

Quick delivery from local stores

• The estimate shown at checkout is based on your postcode or PIN code, store distance, rider availability and the store’s packing time.
• Stores must start packing within 2 minutes of an order and hand over to the rider sealed.
• Quick delivery is free above a minimum order value, otherwise a small delivery fee applies. A small handling charge applies per order. The exact amounts, in your local currency, are shown in the cart before you pay.
• If a store is out of an item, it must mark it unavailable before packing. You are refunded for it straight away.

Marketplace and cross border shipping

• Sellers must dispatch within the handling time shown on the listing, usually 1 to 2 working days.
• Every shipment gets a tracking number from a Yamunaa courier partner. Self-shipping sellers must upload a valid tracking number within 24 hours of dispatch.
• Marketplace shipping is free for shoppers unless a charge is shown clearly before payment.
• Some postcodes, PIN codes and countries are not serviceable for some items, such as liquids by air. We tell you before you order.
• Delivery times vary by country and are shown on every product before you pay.
• Cross border orders may have customs duties and import taxes. We show them before you pay and, where we can, collect them at checkout so there is nothing extra to pay at the door.

Packaging standards for sellers

• Pack so that items reach the shopper undamaged, with fragile items cushioned and liquids sealed.
• Use tamper evident tape or seals on every package.
• Keep food and non-food items separated, and chilled items in insulated packs.
• Include a local tax invoice, such as a VAT or GST invoice. Do not include flyers that invite direct purchases.
• Avoid single use plastic where alternatives exist, in line with the packaging and plastic waste laws of each country you ship to.

Examples

Late, lost or failed deliveries

If a marketplace order is not delivered within 7 days after the promised date, you can cancel it for a full refund, or sooner where your local law allows. If a courier loses a shipment, Yamunaa refunds you first and settles with the seller and courier after. Riders and couriers must not ask for extra money, OTPs for anything other than delivery, or a signature on a blank paper.